Contact us
Live Chat: www.SoftShellWeb.com
Support Ticket: https://softshellweb.com/client/submitticket.php
Email us: sales@softshellweb.com
SOFTSHELL HOSTING LTD registered in England and Wales, company number 11837824.
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All of our Virtual Server packages include the following fantastic features:
24/7 Support
30 Day Money Back Guarantee
99.9% Uptime Guarantee
Instant Setup
Asia Server Location: Taipei, Taiwan (CHINA/ASIA Optimized)
EU Servers Location: Wormer, Netherlands
US Servers Location: San Jose, California (CHINA/ASIA Optimized)
Raid Protected SSD Storage
AES-NI Enabled
KVM Virtualization
Virtualizor Control Panel
Custom OS ISO Available
DDoS Protection(excluding Taiwan)
Enterprise Hardware
TW Network: NTT, China Mobile International, HiNet, peering in TPIX and TWIX
US Network: China Telecom, China Mobile, China Unicom, Telia, NTT, GTT NLayer, HE and Cogent
EU Network: AMX-IX, HE.NET, RETN, Core-Backbone and NTT Communications
Network Test
Taipei, Taiwan, TEST: 103.131.189.27 / 2403:cfc0:1004:0000:0000:0000:056e:3edd
San Jose US, TEST: sj-test.softshellweb.com
Wormer, Netherlands, TEST: ams-test.softshellweb.com
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Taiwan – Amsterdam – California: SPECIAL OFFERS from $25/year
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## Common FAQ
Q: Is your Taiwan location China/Asia optimized?
A: Yes our Taiwan location is optimized for China and other countires located in Asia.
Q: What does China/Asia optimized mean(San Jose, US)?
A: We use multiple Tier 1 providers such as China Telecom, China Mobile, China Unicom, Telia, NTT, GTT NLayer, HE and Cogent.
Q: Do you offer ddos Protection?
A: Yes, all our hosting plans come with DDoS Protection included(Excluding Taiwain) into the price. Our inhouse DDoS Mitigation can filter Attacks up to 500+ Gbps.
Q: Do you block any ports?
A: We block the most common ports used for DDoS and SPAM abuse. For mor information please visit our website:https://softshellweb.com/vps-hosting
Q: Can I Install a Custom OS ISO Available?
A: Yes, you can upload your Custom OS ISO Available inside the Virtualizor control panel.
Q: Are there any hidden charges?
A: No! Not with us, there are no hidden charges with any of SoftShellWeb’s services or products.
Q: Where are the servers located?
A: The servers are located in Wormer, Netherlands and San Jose, California.
Q: Is SoftShellWeb a reseller?
A: No, SoftShellWeb is not a reseller. We own all of our equipement and constantly expanding our capacities.
Q: Do you offer a money back guarantee?
A: Yes, we offer a 30 day money back gurantee. Try us 100% Risk Free!
Q: Can I have adult contect on my website?
A: Yes this is fine as long as it is legal within the EU and USA.
Q: Do you have an affiliate program?
A: Yes! We offer a very competitive 10% recurring commission affiliate program; check out more details at https://www.softshellweb.com/affiliate
Q: My order has been marked as Fraud?
A: Please open a support ticket, our staff will manually review your order.
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Payment Methods: PayPal, Alipay, Debit/Credit Card, BitCoin, UnionPay, WebMoney, Moneta, QIWI, India Netbanking, iDeal, SOFORT Banking, DOKU, DragonPay, Boleto, Banco do Brasil, Alfa-Click, Malaysia e-banking, Pago Fcil, Rapi Pago, Red Pagos, Bancontact.
Join our Affiliate Program and earn a recurring 10% commission! Once your referral purchases or renews a hosting plan, you will earn a 10% commission!
If you have any questions please don’t hesitate to contact us. You can reach out to us via Live Chat, ticket support or email. You can open a ticket here or you can send us an email to sales@softshellweb.com.