[ Frequently Asked Questions ]
Q: Which package is the best for me?
A: The Smart package is suitable for most people. You can upgrade when you need more. If you have multiple websites, you may choose the larger packages.
Q: How long does it take to set up my hosting account?
A: It will be set up immediately after payment is complete. If you do not receive your hosting account information within 5 minutes after payment, please open a support ticket.
Q: If I want to upgrade later, is it easy? Will it involve any downtime? Will the discounts carry forward?
A: You will get the same discount when you renew or upgrade your package. You can upgrade your package from your Client Area. It is seamless and involves no downtime or interruption.
Q: Which location is the best for me?
A: For most websites, you can go with the default location during the ordering process. If you have any specific requirements, for example, if your website is a mission-critical application, please submit a sales ticket for assistance.
Q: Am I allowed to use all the resources in my package?
A: Yes, you are allowed to use all the resources in your package as long as your form of usage complies with our Terms of Service.
Q: Are there any hidden fees?
A: There are no hidden fees. All prices are listed as is on the website, and during checkout.
Q: What payment methods do you accept?
A: We accept PayPal, Credit and Debit Cards. As a security measure, we do not store credit card numbers. If you want to use a different payment method, please open a ticket for assistance.
Q: How long have you been in business?
A: We are providing hosting services since 2008.
More Questions? Get in touch with us and we’ll be happy to talk to you.
Originally Posted by novelhost