As modern innovative technologies and IT support services emerge, the level of customer service is gradually increasing. Companies are trying to meet customer requests as quickly and efficiently as possible. When users have a problem, they can send a request containing a description of the issue and a request for help in solving it.
Thanks to this user support service (Helpdesk, Service Desk) will be able to consider the incoming request and give its answer. To date, a striking example of such technology is Freshdesk vs Zendesk. To understand what you need, you need to look deeper into the characteristics of these platforms.
The Process of Contacting a Helpdesk
However, the process of sending to Helpdesk is not as simple as it seems.
It consists of several steps, including:
- Filling out the…
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