Tag Archives: Optimizing

Satish Hemachandran, senior vice president of hosting at Newfold Digital, Bluehost, explores the benefits of cloud hosting for web professionals, emphasizing its role in enhancing client service and driving growth.

We live in a world of surprises, complexity, and change, where small businesses and large-scale organizations alike need reliability, simplicity, and flexibility. For web professionals serving clients, the path to providing peace of mind isn’t always clear and easy, especially when it comes to hosting.

In the rapidly evolving landscape of web development, website professionals are constantly challenged to deliver top-notch technical solutions and excel in client service. Agencies and freelancers face a unique set of challenges in this area, especially when…

Vicidial, a popular open-source contact center solution, requires a reliable and robust hosting environment to ensure seamless call handling, optimal performance, and data security. When it comes to host your Vicidial solution, leveraging a dedicated server in the USA can offer numerous benefits. In this blog post, we will explore the advantages and considerations of choosing a USA-dedicated server for hosting your Vicidial solution.

Key features of Vicidial, the popular open-source contact centre solution:

1. Inbound and Outbound Call Handling
2. Predictive and Power Dialing
3. Call Routing and Skills-based Routing
4. Interactive Voice Response (IVR)
5. Call Recording and Monitoring
6. Real-time Reporting and Analytics
7. CRM Integration
8. Agent Monitoring and Coaching
9. Call Scripting and…