Tag Archives: Technical

Letters and reminders

Letters and reminder strategy

The mailing approach follows Ipsos’ standard push-to-web methodology:

1. An initial invitation letter is issued to sampled addresses inviting up to two adults to go online and complete the online questionnaire.  
2. The first reminder letter is issued around 2 weeks after the initial invite. issued. Reminder letters are only sent to non-responding addresses and addresses where one adult has completed the online questionnaire but not a second adult (the presence of an eligible second adult is determined in the first questionnaire). 
3. The second reminder letter is only sent to non-responding addresses and addresses where one adult has completed the online questionnaire but not a second adult. All of these letters are…

You’ve been asking and we now have a few answers. Econet has been facing some network challenges for a few days now.

This was the communication a couple of days ago:

We are facing a technical challenge, affecting recharge and some banking services. We regret the inconvenience caused and are working to restore normal service. Thank you for your continued loyalty and support.

The problem is yet to be fully resolved, although we did see some services restored.

You can now top up your airtime using recharge cards. Buy airtime from an Econet vendor near you. Dial *121*recharge key#.

In this case, it did make sense to be excited about that particular service coming back because as far as we have observed, calls, SMS and the internet were working as normal for the most…