That is very much the case with many larger providers, including WPE.
Then you have the developers/designers/site builders who are so used to WPE’s interface/workflow that they don’t want to change even if there is better service and performance.
That said, I think it’s a bit silly to throw WPE under the bus for not contributing more to the community. As far as I know, there are no obligations or requirements for them to contribute a single second or a single penny to the WordPress project, although I suspect there are benefits to doing so.
Source link