Managed Service Providers (MSPs) encountered a growing number of challenges, especially in the past year. These challenges range from outages and cyberattacks to employee attrition and lack of resources. However, amidst these concerns, MSPs are recognizing the importance of automation, AIOps, and modern technologies in mitigating risks and future-proofing their businesses. According to a survey conducted by LogicMonitor, 95% of MSP leaders believe that automating their processes is essential to allocate time for innovation and strategic goals.
While MSP leaders estimate that 39% of their manual processes have been automated, they believe another 41% could be automated to scale their operations and become next-gen MSPs. Automation not only saves valuable staff time but also reduces the…
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