Web Hosting Canada says unauthorized activity by third-party service provider caused major outage, data loss – DatacenterDynamics

Montreal-based service provider Web Hosting Canada suffered a lengthy outage on Saturday 28 August.

The company blamed the downtime on unauthorized activity by an undisclosed third-party service provider. Production servers and backup servers were affected, which may have caused permanent data loss for some. Services are still recovering.

“Based on our investigation to date, the morning of August 28 at approximately 6 a.m., an individual with a third-party service provider used their privileged account access to connect to one of our data center’s management portals and without authorization, initiated server reimaging on some of our backup servers, then on some…


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