GCCs have kept the lights on for their global enterprise during these unusual times by pioneering the shift to Remote Working, and subsequently, other sectors of the economy followed suit. And we all discovered – that Work From Home actually works!
However, your delivery center is no longer in a swanky office district, or an SEZ – but rather in the Employee’s Home. As a senior GCC leader remarked – if you earlier had 5000 Employees at your India Office – you now have 5000 Offices in India. During the pandemic the Home has been a bunker, a cocoon, and also the heart of your delivery engine. Perhaps we can even call this new delivery model HomeShoring.
Since WFH productivity has been good, with attendant cost benefits – CFOs are hinting at longer term WFH beyond the…
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