Between January and August of this year, nearly half (48%) of the complaints submitted to the National Consumer Helpline targeted e-commerce entities, a stark contrast from the mere 8% reported in 2019.
Surge in Consumer Grievances Against E-commerce Giants: Calls for Standardized Redressal System
Consumer Affairs Secretary Rohit Kumar Singh highlighted the substantial number of grievances directed at e-commerce players and expressed concern over their conduct towards consumers. He revealed that the sector, including major players like Flipkart and Amazon, contributed significantly to the total complaints received by the helpline.
Singh noted that the department engaged in multiple discussions with e-commerce companies, emphasizing the need for a standardized grievance redressal…