The entire RackNerd team would like to express our sincerest wishes for a successful New Year to everyone! This past year has been remarkable for us, with substantial growth and considerable strides towards achieving our goals.
Let’s talk about it! We’ve brought in more structure and efficiency across the board, a notable highlight being the addition of a new Operations Coordinator and the expansion of our support team. This year, we’ve also significantly invested in enhancing our staff training resources and refining our internal processes and procedures. This growth aligns with our unwavering commitment to providing true 24×7 support that our customers can consistently rely on. We’re proud to continue to maintain a 10 minute average ticket response time 
Additionally, we’ve further…
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