Tag Archives: loss

Web Hosting Canada says unauthorized activity by third-party service provider caused major outage, data loss – DatacenterDynamics

September 1, 2021 Web Shared Hosting News 0

Montreal-based service provider Web Hosting Canada suffered a lengthy outage on Saturday 28 August.

The company blamed the downtime on unauthorized activity by an undisclosed third-party service provider. Production servers and backup servers were affected, which may have caused permanent data loss for some. Services are still recovering.



Outage

“Based on our investigation to date, the morning of August 28 at approximately 6 a.m., an individual with a third-party service provider used their privileged account access to connect to one of our data center’s management portals and without authorization, initiated server reimaging on some of our backup servers, then on some…


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Outage and data loss at Web Hosting Canada still unexplained

August 30, 2021 Web Shared Hosting News 0

Montreal-based service provider Web Hosting Canada has still not explained the cause of a major incident Saturday that took customers on eleven of its servers offline, with the loss of data on five of the machines. Only two of the servers have so far returned to service.

As of Monday morning the company was not still answering its phone. Instead it directed callers to use its online chat service or create a customer support ticket.

It’s unknown whether the incident was a technical problem or a cyber attack.

On its website the company said five of nine servers had both their local storage and their external backup storage “heavily damaged.”

In a posting Sunday night at 11 p.m., it said its initial data recovery efforts on these five servers were unsuccessful. Attempts to recover…


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