Montreal-based service provider Web Hosting Canada has still not explained the cause of a major incident Saturday that took customers on eleven of its servers offline, with the loss of data on five of the machines. Only two of the servers have so far returned to service.
As of Monday morning the company was not still answering its phone. Instead it directed callers to use its online chat service or create a customer support ticket.
It’s unknown whether the incident was a technical problem or a cyber attack.
On its website the company said five of nine servers had both their local storage and their external backup storage “heavily damaged.”
In a posting Sunday night at 11 p.m., it said its initial data recovery efforts on these five servers were unsuccessful. Attempts to recover…
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