Telegram has unveiled its latest effort to take on other industry giants, such as WhatsApp, Messenger and Apple, by introducing new business-focused features.
Available now, Telegram Business offers a range of tools, including customizable start pages, business hour settings, automated greeting and away messages, and AI chatbot integration.
Business users can also access pre-determined replies by typing ‘/’ into the message bar to share regularly sought-after information.
Telegram gets new business edition
Telegram says it sees the move as a natural succession to existing features that allow developers to build powerful bots and mini-apps, which it says are already being used by businesses.
To regulate customer messages, administrators can also tag threads and sort them by categories…
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