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In a blog post, founder and chief executive officer Emil Falcon said that the issue was caused by unauthorized activity by a third-party service provider.
“Based on our investigation to date, the morning of August 28 at approximately 6 a.m., an individual with a third-party service provider used their privileged account access to connect to one of our datacenter’s management portals and without authorization, initiated server reimaging on some of our backup servers, then on some of our production servers,” he blogged.
“Within only hours our incident response team had identified the issue and disabled access to the source account, preventing any further damage. The environment was secured, the individual fully locked out, and our disaster recovery plan…
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