Live chat software services first emerged in the early 2000s, but struggled to gain traction at first, as customers were more comfortable speaking to a representative directly.
However, the technology has developed rapidly since then and many businesses have adopted this form of communication in an effort to achieve 24/7 customer support with faster response times.
The years of waiting on hold for hours to be connected to a customer service team should now be firmly behind us.
What is live chat?
Live chat gives customers a way to reach you at the exact moment that they have questions or problems they can’t solve. This SMS-like service is generally preferred over sending emails to a specific support team, as there’s no telling when you will get a response to your query.
Live chat…
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