X-Cart customers recovering from ransomware attack that led to widespread e-commerce site outages

02 November 2020 at 15:10 UTC

Updated: 02 November 2020 at 15:13 UTC

Missing order information and setting changes are apparently hampering recovery efforts

EXCLUSIVE A recent ransomware attack on a third-party software management tool caused outages for customers of e-commerce platform provider X-Cart.

The disruption, which sparked anguish and frustration among customers on X-Cart’s private forum, prompted one participant on the message board to tip off The Daily Swig.

Our tipster, who asked to remain anonymous, said X-Cart had to restore systems from backups, adding that there may be a time gaps since the last restoration that means data will be lost as a result of the…