Tag Archives: Outage

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In a blog post, founder and chief executive officer Emil Falcon said that the issue was caused by unauthorized activity by a third-party service provider.

“Based on our investigation to date, the morning of August 28 at approximately 6 a.m., an individual with a third-party service provider used their privileged account access to connect to one of our datacenter’s management portals and without authorization, initiated server reimaging on some of our backup servers, then on some of our production servers,” he blogged.

“Within only hours our incident response team had identified the issue and disabled access to the source account, preventing any further damage. The environment was secured, the individual fully locked out, and our disaster recovery plan…

Montreal-based web hosting provider Web Hosting Canada has revealed the cause of this weekend’s major outage.

In a blog post, founder and chief executive officer Emil Falcon said that the issue was caused by unauthorized activity by a third-party service provider.

“Based on our investigation to date, the morning of August 28 at approximately 6 a.m., an individual with a third-party service provider used their privileged account access to connect to one of our datacenter’s management portals and without authorization, initiated server reimaging on some of our backup servers, then on some of our production servers,” he blogged. “Within only hours our incident response team had identified the issue and disabled access to the source account, preventing any further damage. The…

Montreal-based service provider Web Hosting Canada has still not explained the cause of a major incident Saturday that took customers on eleven of its servers offline, with the loss of data on five of the machines. Only two of the servers have so far returned to service.

As of Monday morning the company was not still answering its phone. Instead it directed callers to use its online chat service or create a customer support ticket.

It’s unknown whether the incident was a technical problem or a cyber attack.

On its website the company said five of nine servers had both their local storage and their external backup storage “heavily damaged.”

In a posting Sunday night at 11 p.m., it said its initial data recovery efforts on these five servers were unsuccessful. Attempts to recover…

An emergency generator caught fire at a data center in Ogden, Utah over the Easter weekend, causing the full shutdown of the data center and lengthy outages for customers. The incident at a WebNX facility comes a month after a more serious fire that destroyed an entire OVH data center in Strasbourg, France.

Dedicated server hosting firm WebNX says a backup generator experienced a “catastrophic failure” Sunday afternoon, and fire officials opted to cut power to the entire building. The company says a small number of servers may have suffered water damage as emergency crews battled the generator fire.

“Sunday afternoon the city power was disrupted and, as designed, our backup generators…